Complaints Procedure

Complaints Procedure

We aim to offer all our clients a first class service and we are certain that we will do so. In the event that you are not satisfied with the service, we will try our very best to resolve any issues you have.

We are committed to providing high quality services to all, we value and take complaints very seriously and use the information to help us improve the services we offer. If something goes wrong or you are dissatisfied with what we are providing please tell us, you should feel free to raise matters of concern, as making a complaint will not affect your future services with us.

Anyone who receives, requests or is directly affected by the services of the company can make a complaint to us. We encourage anyone with a complaint to approach us directly, but can accept a complaint made on your behalf (e.g. through a friend or a family member) provided you give us your clear written authority to liaise with your representative, and provided you also give them clear authority to act on your behalf.

 

You can complain by;

Phone: 0208 889 7799

Writing Champion Claims (London) Ltd, 200 Willoughby Lane, London N17 0SQ

Email: info@championclaims.com

 

What will happen if I complain?

We aim to resolve complaints quickly, this could mean an on-the-spot apology and explanation if something has clearly gone wrong and immediate action to resolve the problem where possible. Ms Sherry Alkaya is the complaints handler and is always happy to assist and resolve any issues that may arise or any queries you may have.

In order to do this it will be helpful if you provide as much information as possible and tell us how you would like us to resolve the problem. If we uphold your complaint we will apologise and we will explain what went wrong. Wherever possible, we will take steps to prevent the problem happening again.

 

Our Guidelines of complaint procedure:

  • Within 5 days upon receipt of your complaint we will provide an acknowledgment letter
  • We aim to provide a full response within 8 weeks of the date of receipt of your complaint.
  • Within the 8 weeks of your complaint letter we will send you a response with a final decision or a response explaining why we have not yet resolved this matter and for your right to refer to the  Legal Ombudsman http://www.legalombudsman.org.uk/ or send an email to: cmc@legalombudsman.org.uk

Write to: Legal Ombudsman, PO Box 6804, Wolverhampton, WV1 9WG

Direct website: http://www.legalombudsman.org.uk/?portfolio=complaint-form-claims-management-companies

Phone number: 0300 555 0333

If you are calling from overseas, please call:
+44 121 245 3050

NGT Lite users:
18001 0300 555 0333

Minicom text phone user:
18002 0300 555 0333

Once again, thank you for choosing Champion and we will try our best to give you the highest levels of service possible.

Champion Claims is regulated by the Ministry of Justice, Claims management Regulation Unit, registration number CRM2348

If you have any queries or would like to discuss any aspect of your claim, please do not hesitate in contacting our office.

 

Champion Claims (London Ltd)

Request Call Back